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Privacy Policy

This Privacy Policy governs the manner in which Oakrise Homes collects, uses, maintains, and discloses information collected from users (each, a "User") of our website and services. This policy applies to our website and all products/services offered by Oakrise Homes.

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1. Your Personal Information

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​We may collect personally identifiable information from Users, including but not limited to:

  • Contact details (name, email, phone number, address)

  • Application information (employment, financial details for tenancy checks)

  • Technical data (IP address, browser type, device information)

  • Usage data (pages visited, time spent on site)

  • Marketing preferences (newsletter sign-ups, communication consent)

We collect this information only when Users voluntarily provide it, such as through:

  • Contact forms (enquiries, applications)

  • Live chat

  • Cookies & tracking technologies (see Section 5)

  • Third-party tools (Google Analytics, Facebook Pixel)

Users may refuse to provide personal data, but this may limit access to certain services.

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2. How We Use Collected Information

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Oakrise Homes uses User data for the following purposes:

  • Processing housing applications and tenancy agreements

  • Personalizing user experience (tailoring services to your needs)

  • Improving our website & services (based on feedback and analytics)

  • Customer support (responding to enquiries efficiently)

  • Marketing & communications (if opted-in, sending updates, offers, and relevant housing information)

  • Legal & regulatory compliance (e.g., fraud prevention, tenancy verification)

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3. Advertising & Third-Party Websites

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Users may see Oakrise Homes advertisements on third-party platforms (e.g., social media) based on browsing activity. Our website may also contain links to external sites—these have their own privacy policies, and we are not responsible for their content or data practices.

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4. How We Protect Your Information

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We implement strict security measures, including:

  • Secure data storage & encryption

  • Access controls (only authorized personnel handle sensitive data)

  • Regular security audits

Despite these measures, no online system is 100% secure. Users must also take precautions (e.g., strong passwords, secure internet connections).

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5. Cookies & Tracking Technologies

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Our website uses cookies (small text files stored on your device) to:

  • Enhance User experience

  • Analyze site traffic (via Google Analytics)

  • Deliver targeted ads (where consented)

Users can manage cookie preferences via browser settings, but disabling them may affect website functionality. For details, see our Cookie Policy.

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6. Sharing Your Personal Information

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We do not sell or trade User data. However, we may share information with:

  • Service providers (e.g., maintenance contractors, payment processors)

  • Government/regulatory bodies (where legally required)

  • Credit reference agencies (for tenancy checks)

  • Emergency contacts (if necessary for safety)

Data is shared only for legitimate business purposes or legal compliance.

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7. Your Rights Under Data Protection Laws

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Depending on your location (e.g., GDPR, CCPA), you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to data processing

  • Request data portability (receive your data in a structured format)

  • Withdraw consent (for marketing communications)

To exercise these rights, contact us at:
Email: [privacy@oakrisehomes.com]
Postal Address: Address: Deacon House, Eyre Street, Sheffield, England, S1 4QZ

Note: Legal obligations (e.g., anti-money laundering checks) may require us to retain certain data even upon request.

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8. Changes to This Privacy Policy

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Oakrise Homes may update this policy periodically. Users will be notified of significant changes via email or website notices. Continued use of our services after updates constitutes acceptance of the revised policy.

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9. Contact Us

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For questions about this Privacy Policy, please contact:
Oakrise Homes
www.oakrisehomes.co.uk
Admin@oakrisehomes.co.uk

Address: Deacon House, Eyre Street, Sheffield, England, S1 4QZ

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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